Overview

At Forest Bakery, we take pride in delivering the freshest and highest-quality desserts. Due to the perishable nature of our products, we do not offer refunds or returns. However, if there is an issue with your order, please contact our customer service team to discuss the situation. We may offer a product replacement or exchange, but refunds are not possible.

Products Not Eligible for Return or Refund

Since our products are perishable, we do not accept returns or offer refunds for any of the following:

  • All bakery and dessert products
  • Perishable goods such as food items

Request for Replacement or Exchange

If you receive a defective or damaged item, please contact us immediately at forestbakery1319@gmail.com or call us at 016-7374349, 011-35231319, or 017-7914349. We will guide you through the process for a replacement or exchange.

To be eligible for an exchange, you must:

  • Contact us within 24 hours of receiving the product.
  • Provide proof of purchase (receipt) and photos of the defective or damaged item.
  • Return the product to our location at Eco Forest, Semenyih, Selangor 43500.

Additional Terms

  • Promotion Bundles: Products purchased under promotional bundles must adhere to our Promotion Terms. No refunds or exchanges are allowed outside of these terms.
  • Gift Vouchers: Gift vouchers cannot be exchanged for cash and must follow our Gift Voucher Terms.
  • Member Discount Vouchers: Member discount vouchers cannot be exchanged for cash and must follow our Voucher Terms.
  • Customer Reward Points: Reward points cannot be exchanged for cash and must follow our Reward Point Terms.
  • Referral Coupons: Referral coupons cannot be exchanged for cash. They can only be used as a discount on our products during a purchase and must follow our Referral Terms. Referral coupons can be combined with other vouchers.

Shipping Returns

If you are asked to return the product for an exchange, you should mail the product to our physical address at Eco Forest, Semenyih, Selangor 43500. You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.

Contact Information

For any questions or concerns related to refunds, returns, or exchanges, please reach out to us:

Thank you for choosing Forest Bakery. We appreciate your understanding and support.